Contact
Questions about a clip that failed, a download, billing or your credits. This form reaches the person who runs Remove Background From Video.
What to put in the message
The box takes between 10 and 500 characters, so it is worth spending them on the specifics. For a clip that came out wrong, the three useful things are when you started it, which output format you picked, and what you expected instead. If you are signed in, the Feedback button in the top bar sends the same message with your last generation's details already attached, which saves you copying them out.
Some of it is already written down
- A job failed and my balance looks wrong. Credits from a failed job go back automatically and you are never charged for a job that produced no file. If the balance still looks off, send the time of the job and we will read the ledger.
- What a clip will cost. Two credits per second of video, quoted before the job starts, and that is the number reserved.
- Refunds and cancellations. A credit pack is refundable within 14 days if the credits from it are unused, and subscription grants expire at the end of the month they were granted for. Refund and cancellation policy.
Where it goes
To feedback@removebackgroundfromvideo.com, read by the person who runs the site. Billing questions go to the same place; there is no separate account team to be passed to.